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NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call


Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Set Ringback When Free

  1. If the internal extension entered in the Number field of the Call dialogue box is busy the Ringback button will now be available for selection.

  2. Click the Ringback button and the Call dialogue box will disappear

  3. As soon as the destination extension becomes free your phone will ring. The call to the selected extension will only be made when you pick up your ringing phone.

Alternatively, the Ringback icon will appear in the Main Window to allow you set Ringback When Free if you are dialing a busy extension from your handset and your call does not go through to Voicemail.

Set an Absent Message

  1. From the Functions Menu select Absent or press F6.

  2. From the list box select the message required, eg. On Holiday Until or Back Tomorrow.

  3. Type additional information required in the box below so that the message will read in full, eg. "On Holiday until Monday".

  4. Select whether you wish your extension to be set to Do Not Disturb and/or Forward Unconditional. (Forward option only available if Forward Number is set)

  5. The Absent Message will appear in the title bar of Phone Manager Pro and in the Call dialogue box when a call is made to your extension.

Set an Absent Message with IP Office















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