avaya ip office communications

NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Screen Pop

Phone Manager Pro only.

This enables integration to contact management packages. This allows Phone Manager to Screen Pop contact details. The following content management packages are supported ACT! 6.0, Goldmine 6.0 Maximizer 7.5 Enterprise and Microsoft Outlook.  

The Screen Pop options are only available when the content management packages are installed and are detected by Phone Manager. The Phone Manager uses the following screen pop order if more than one application is selected in the screen pop tab.

1. Act! 6.0

2. Goldmine 6.0

3. Maximizer 7.5 Enterprise

4. Outlook

5. External Program

This means that if both Act! and Goldmine is selected, only Act! will be used for screen pop.

Phone Number

• Internal - Check this box to pop the Phone Manager for Internal numbers.

• External - Check this box to pop the Phone Manager for External numbers.

Phone Mode

• Ringing - Check this box to pop the Phone Manager when the phone rings.

• Answering - Check this box to pop the Phone Manager when you answer the phone.

Configuring your Screen Pop Software

Follow the instructions below for configuring your screen pop software.

• Pop Act!

1. Enter your Act! Database file name (.dbf)

2. Enter the Name of your Act! Database

3. Enter your password of the Act! Database

4. Click OK.

The Act! Database will need to be open on your desktop.  The record of the caller will be popped on receipt of the call.

• Pop Goldmine

1. Enter the path of the Goldmine Server (gmw6.exe)

2. Click OK.

The Goldmine Database will need to be open on your desktop.  The record of the caller will be popped on receipt of the call.

• Pop Maximizer

  1. Enter the path of the Maximizer Server (Maxwin.exe)

  2. Click OK.

  The Maximizer Database will need to be open on your desktop.  The record of the caller will be popped on receipt of the call.

• Pop Outlook:
  This option looks inside the default Contacts folder within MS Outlook 98+, and if the incoming phone number matches a number in one of your Contacts that Contact will pop up.  Please note that MAPI must be installed on your PC for this facility to be available - please refer to your System Administrator for further information. 

• Pop External Program:
  This is a Third party External Program specifier that is executed when normal popping would occur.  A number of call  parameters are passed to the external program when called. Refer to the Phone Manager Installation Manual for more

Short Cut Keys

The Short Cut keys tab allows you to change the short cuts assigned to specific features or functions.

To change Short Cut Keys:

1. Click the Command you wish to change.

2. Select the Short Cut Key from Select new shortcut drop down box.

3. Click Assign.