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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Date & Time Setting

The Date & Time Setting tab allows you to customize the date as it is displayed in the Phone Manager call history pane. You can specify between the Windows Default Format for your operating system and region or choose a Custom Date Formats.

Windows Default Format:
Check this box to allow the Phone Manager to get the date format from your PC's operating system.

Custom Date Format:
Check this box to configure you date format from the settings below.

Date Format:
The date format drop down box allows you to choose the display of the date in the call history pane.

Date Separator:
The date separator allows you to change the separator between the date denominations (: / - .).

Changing the Custom Date Format

  1. Select Custom Date Format.

  2. Select the Date Format you prefer.

  3. Select the Date Separator you prefer.

  4. After making your selection you can see an example in the bottom left hand side of the Date & Time Setting tab. To continue making changes, simply make the changes required

  5. To confirm your preference click OK.

  6. You will see the Phone Manager call history pane update all calls listed.

A visual representation of the time can been seen in the bottom left of the Date & Time Setting tab. This allows you to view the time displayed before clicking OK. After clicking OK your changes are confirmed and saved to your profile.

Clock Type

Clock Type allows you to customize the time displayed in the Phone Manager call history pane. You can specify multiple formats; 12 hour, 24 hour and alter the presentation for all calls displayed in the call history pane.

  • 24 Hour Clock:
    Check the 24 Hour Clock check box to show the time in 24 hour clock format.

  • 12 Hour Clock:
    Check the 12 Hour Clock check box to show the time in 12 hour clock format.

  • Time Format:
    The time format drop down box allows you to choose the display of the time in the call history pane. The options in this drop down box alter depending on the time format (12/24 hour) and the time separator (: / - .) selected.

  • Time Separator:
    The time separator allows you to change the separator between the time denominations (: / - .).

Changing the time displayed

  1. Select 12 Hour Clock or 24 Hour Clock depending on your preference.

    • The Time Format drop down box will alter depending on your preference.

  2. Select the Time Format you prefer.

  3. Select the Time Separator you prefer.

    • The Time Format drop down box will alter depending on your preference.

  4. After making your selection you can see an example in the bottom left hand side of the Clock Type tab. To continue making changes, simply make the changes required

  5. To confirm your preference click OK.

  6. You will see the Phone Manager call history pane update all calls listed.

A visual representation of the time can been seen in the bottom left of the Clock Type tab. This allows you to view the time displayed before clicking OK. After clicking OK your changes are confirmed and saved to your profile.

 

 

 

 

 

 

 

 

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