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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call


Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Speed Dials

Speed dials allow you to save regularly used internal and external numbers for future use. See Create a Speed Dial for details on how to create a Speed dial. There are two types of Speed Dials Internal and External.


External Speed Dials

There are four types of speed dials, Work Phone, Home Phone, Mobile and Fax. The speed dial displayed will change based on the default number selected.

  This icon is displayed if the Work Phone is recognized as an external speed dial and is set as the default number. If the number is recognized as in internal speed dial the internal speed dial icons are displayed. See Create a Speed Dial for more information.

    This icon is displayed if the Home Phone is selected as the default number.

  This icon is displayed if the Mobile is selected as the default number.

 This icon is displayed if the Fax is selected as the default number.


Changing the External Default Number

For external speed dials you can change the default number. This will change the number called when you make a call using the speed dial. The speed dial icon will also change to show the speed dial chosen.

  1. In the Call History, select the Speed Dials tab.

  2. Right click the Speed Dial you wish to change to Default Number.

  3. Select Default Number | Work Phone/Home Phone/Mobile/Fax

  4. The speed dial icon will change. Using this speed dial will now use the default number associated with the number selected.

Internal Speed Dials

An internal Speed Dial can also act as a Busy Lamp Field, allowing you to see the status of your Speed Dial user.

This icon shows an internal Speed Dial. If the user/extension is configured for Instant Messaging the Speed Dial icon will be green.

If the user/extension is Busy, the speed dial icon will show a red circle with a white cross on it in the top left corner of the speed dial icon.

If the user/extension has Do Not Disturb set, the speed dial will show a blue circle with a white cross on it in the bottom right of the speed dial icon.

If the user/extension has Divert set, the speed dial will show a green circle with a white arrow on the top right of the speed dial icon.

If the user/extension has a Voicemail message an envelope will be shown in the bottom left of the speed dial icon.

It is possible for the speed dial icon to show multiple busy messages. The examples below show 2 such instances, although more are possible

In this example the user/extension is Busy and has a Voicemail message.

In this example the user/extension is Busy, Do Not Disturb is on and the user/extension has a Voicemail message.

If more than one Speed Dial is created for the same internal user, only one Speed Dial will act as a Busy Lamp Field. In order for the Busy Lamp Field feature to operate, your PC must be present on the same physical LAN as the PBX - please refer to your System Administrator.


Speed Dial Tooltips

In addition to Speed Dials being used as Busy Lamp Fields. The Speed Dials have tooltips that can provide status information on a Speed Dial User. This is only available to internal Speed Dials.

This is the Name of the user associated with the Speed Dial.

This is the Number of the user associated with the Speed Dial. If an Internal user added from the IP Office Directory a name will be displayed here.

The Status shows the current Status of the user. The Status displayed can be Idle, New Voicemail, Busy, DND, Forward All. Multiple Statuses can be shown.

This will show the presence of a user in relation to a connection to the Instant Messaging. The status will change between Online or Offline depending on the users state and settings on the Microsoft Live Server.

New VoiceMails:
This will show the number of New Voicemails that the Speed Dial user has. This will only be shown if the user has an active voicemail account.

Note: The information displayed will change automatically depending on the users status.

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