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business communication system

NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Getting Started

After Phone Manager is installed the Phone Manager application should start automatically. If the Phone Manager does not automatically start you can navigate to the Phone Manager by navigating from the Start manu.

Start | Programs| IP Office| Phone Manager

 

Logging In

  1. In the Configure menu, select PBX

  2. Enter the information into the PBX Configuration Information dialogue box.

  • Logging On:
    This button is not active if you are using Phone Manager Lite.

    If you want to logon with a different extension number from that of the physical extension, click on
    Login>>. Check Login/Logout and select the number of the Base Extension at which you want to log on. When you start Phone Manager, you will be logged on at the Base Extension but with the number associated with your User Name. When you close Phone Manager you will be logged off and the phone will revert to its Base Extension number.

  1. Click OK or press Enter.

  2. Phone Manager PC Softphone users (VoIP extension users) should also check the Enable VoIP check box by selecting Configure | Preferences | Phone Manager. See Phone Manager.

Main Window Phone Manager Pro

 

 

 

 

 

 

 

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