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business communication system

NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Tag a Parked Call

Identify a parked call with a text description.

  1. Before parking the call, right click on the Park button required.

  2. Enter the description in the Call Tag Form.

  3. The call will be parked and the description will appear on the Park button.

Call Tag Form

Use this form to enter the description you wish to appear on the Park button to identify this call.

Answer a Call

You will be notified that there is an incoming call to be answered by either Phone Manager Pro popping to the front of your screen, a ringing sound from your PC speakers, the Phone Manager Pro Task Bar Icon flashing or the fact that your phone is ringing. Use the Answer Incoming Call button to answer the waiting call.

  1. The incoming call will appear in the Call Status pane.

  2. Click or select incoming call by pressing the Enter key or in the Functions Menu select Answer.

Note: The icon is only illuminated if Off-Hook Operation is set.

Answer a Call Waiting

If the Call Waiting option has been set under Configure Preferences, you will be notified that there is an incoming call to be answered. Use the Answer Incoming Call button to answer the waiting call.

  1. The new incoming call will appear in the Call Status pane.

  2. Click or select new incoming call by pressing the Enter key or in the Functions Menu select Answer.

  3. The original call will be put on hold.

  4. When you have finished this call, you will automatically be put through to the previous call.

Note: The Answer icon is only illuminated if Off-Hook Operation is set.

 

 

 

 

 

 

 

 

 

 

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1-800-429-0077 ::: 732-280-3200
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