Tag a Parked Call & Call Tag Form-Call Handling - Phone Manager

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Tag a Parked Call

Identify a parked call with a text description.

Before parking the call, right click on the Park button required.
Enter the description in the Call Tag Form.
The call will be parked and the description will appear on the Park button.

Call Tag Form

Use this form to enter the description you wish to appear on the Park button to identify this call.

Answer a Call

You will be notified that there is an incoming call to be answered by either Phone Manager Pro popping to the front of your screen, a ringing sound from your PC speakers, the Phone Manager Pro Task Bar Icon flashing or the fact that your phone is ringing. Use the Answer Incoming Call button to answer the waiting call.

The incoming call will appear in the Call Status pane.
Click or select incoming call by pressing the Enter key or in the Functions Menu select Answer.

Note: The icon is only illuminated if Off-Hook Operation is set.

Answer a Call Waiting

If the Call Waiting option has been set under Configure Preferences, you will be notified that there is an incoming call to be answered. Use the Answer Incoming Call button to answer the waiting call.

The new incoming call will appear in the Call Status pane.
Click or select new incoming call by pressing the Enter key or in the Functions Menu select Answer.
The original call will be put on hold.
When you have finished this call, you will automatically be put through to the previous call.

Note: The Answer icon is only illuminated if Off-Hook Operation is set.

avaya business partner

avaya voice mail

avaya one x quick edition

new york business phone systems

vm pro

PO BOX 186 Spring Lake, New Jersey 07762