business communication systems

NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Transfer a Call to Another User's Voicemail

If a caller wishes to leave a message for a User, you can transfer the caller directly to that User's Voicemail.

1. Click or press F2.

2. Enter the number into Transfer dialogue box or select from the Directory.

3. Click the Voicemail button.

4. The incoming caller will be transferred to the User's Voicemail.

5. Hang up.

Tag a Transferred Call

Identify a transferred call with a text description.

1. Click or press F2.

2. Enter the number and name as per Transfer a Call.

3. In the Tag box type in the description.

4. Continue the transfer as per Transfer a Call.

5. This text will appear with the call under the Tag column in the Call Status pane.

Create a Conference Call

1. Make an outgoing call as per Make a Call or answer an incoming call.

2. Place Call On Hold.

3. Place a call to a third party or answer another incoming call.

4. Place the current caller on Hold.

5. Repeat steps 3 and 4 until all members that are to join the conference are on hold.

6. Click or from the Functions Menu select Conference.

7. The Conference tab will appear in the Call History pane.

You can also create a conference call by drag & drop.

1. Make an outgoing call as per Make a Call or answer an incoming call.

2. Select the Speed Dial user you want to create a conference with.

3. Drag the Speed Dial to the Call Status area of Phone Manager.

4. The Conference tab will appear in the Call History pane and all parties will be connected together.

Remove a Member from a Conference

Right click the Conference member in the Conference tab and select Hang Up.