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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call


Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



USB Settings

Only Phone Manager PC Softphone users (VoIP extension users) will see this tab. These settings allow a VoIP users to configure the output audio device for an incoming call.

You can choose from the options below.

  • Ring on Multimedia

  • Ring on USB

  • Ring on Multimedia & USB

These options are only enabled if you ahve a USB device along with Multimedia on your system. By default the incoming ring is presented on Multimedia only.

Instant Messaging

In this release the Phone Manager provides support for Instant messaging with the Microsoft Live Communication Server (LCS). This will allow instant messaging to occur between internal contacts using the Microsoft Live Communication Server.  See your System Administrator for configuring this functionality in Phone Manager.


  • Enable Instant Messaging Support:
    Check this box to enable Instant Messenger Support. If you have connection to a Microsoft Live Communication Server you will need to check this box for other users to add you as a Instant Message User.

  • Server:
    Enter the Server name of the Microsoft Live Communication Server.

  • User name:
    Enter your email account and domain as configured on the Microsoft Live Communication Server. e.g. myname@myserver.com

  • Protocol:
    From this drop down list. Select the Protocol you are using to connect to the Microsoft Live Communication Server. You can choose from TCP, UDP and TLS.

  • Password:
    Enter your password associated with your Instant Message profile.

  • Remember Password Check Box:
    Check this box for Phone Manager to remember your password. You will not have to re-enter your password if this box is checked.

You can Instant Message a User through the Speed Dial icons in the Speed Dial Call History Pane

Note: Both Users need to be enabled to send an Instant Message.








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