Troubleshooting Merlin Magix
Programmed Button Fails
Possible Cause 1: The programmed button may be incorrectly programmed or
may not be programmed at all.
You can check the programming of a button at a
4400-Series or MLX display telephone by first pressing the
Inspct button and then the line button.
What to do: Use centralized telephone programming to
check the programming for the telephone’s buttons.
• If the programming is incorrect, reprogram it. Try to use
a programmed button. If the button works, you have
solved the problem. If not, go to Possible Cause 2.
• If the programming is correct, go to Possible Cause 2.
Extension programming is not stored in the telephone itself; therefore, if
you move a telephone to a different extension, the programming for the
previous telephone at that extension remains in effect. The extension
must be reprogrammed as appropriate.
Possible Cause 2: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar
telephone that you know is working properly. Program the
buttons as appropriate.
• If the programmed button works properly on the
replacement telephone, then replace it with the original
telephone and check again. If the programmed button
on the original telephone still fails, then the original
telephone may be defective. Call Carroll Communications at
732-751-0101 (consultation charges may apply).
• If the programmed button on the replacement
telephone fails, there may be a problem with the system
wiring or the control unit. Call Carroll Communications at 732-751-0101 (consultation charges may apply).
Troubleshooting Merlin Magix Main
Troubleshooting Magix Phone System
Avaya Business Phone Systems| Merlin Magix |
Avaya Business Telephone Systems