Busy On Held
When on, busy on held returns busy to new calls when the user has an existing call on hold. This short code feature is useful when a user does not want to be distracted by an additional incoming call when they have a call on hold.
Telephone Number |
 Y or 1 for on, N or 0 for off.
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Default Short Code |
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Short Code Toggles |
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Phone Manager Control |
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SoftConsole Control |
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Programmable Button Control |
BusyH |
Example: Turning Busy on Held on
If on, when the user has a call on hold, new calls receive busy tone (ringing if analog) or are diverted to Voicemail if enabled, rather than ringing the user. Note: this overrides call waiting when the user has a call on hold.
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Short Code: *12
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Telephone Number: Y
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Feature: BusyOnHeld
Example: Turning Busy on Held off
Another short code must be created to turn the Busy on Held feature off. If off, when the uses has a call on hold, new calls will still get directed to the user.
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Short Code: *13
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Telephone Number: N
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Feature: BusyOnHeld
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