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Call Intrude

This feature intrudes on the existing call of the specified target extension. All call parties are put into a conference and can talk to and hear each other. Use of this feature is subject to the Can Intrude status of the intruder and the Cannot be Intruded status of the other call parties.

Note that this feature requires conference resources from the IP Office system for the duration of the intrusion.

Telephone Number

 Target extension number.

Default Short Code

Short Code Toggles

Phone Manager Control

SoftConsole Control

Programmable Button Control

 Intru

  • See also: Call Listen, Dial Inclusion.

2.1

3.0DT

3.0

3.1

3.2

Call Listen

This feature allows a user to monitor another user's call without being heard. Monitoring is different from call intrusion. Note that this feature requires conference resources from the IP Office system for the duration of the intrusion.

The use of call listen is dependant on:

  • The target being a member of the group set as the user's Monitor Group (User | Telephony tab).

  • The Can Intrude setting of the user listening and the Cannot be Intruded setting of the target. Monitoring is independent of the settings of the third party to the call if they are internal.

  •  WARNING
    Monitoring is not enabled by default. The use of monitoring is may be subject to local laws and regulations. Before enabling monitoring you must ensure that you have complied with all applicable local laws and regulations. Failure to do so may result in severe penalties.

Monitoring can be accompanied by a tone heard by all parties. Use of the tone is controlled by the Beep on Listen setting on the System | System tab. The default for this setting is on.

Monitoring of VoIP extensions on calls using direct media paths is not supported.

Telephone Number

 Target extension number.

Default Short Code

Short Code Toggles

Phone Manager Control

SoftConsole Control

Programmable Button Control

 Listn

  • See also: Call Intrude, Dial Inclusion.

2.1

3.0DT

3.0

3.1

3.2

 

Example
User 'Extn205' wants to be able to monitor calls received by members of the Hunt Group 'Sales'.

  1. For user 'Extn205', in the Monitor Group field (User | Telephony) list box.

  2. Ensure that Can Intrude is checked.

  3. Create a User Short Code to allow Extn205 to start monitoring.

    • Short Code: *99*N#

    • Telephone Number: N

    • Line Group ID: 0.

    • Feature: CallListen

  4. For each member of the hunt group, check that their Cannot be Intruded setting is unchecked.

  5. Now when a member of the 'Sales' hunt group is on a call, Extn205 can replace N in the short code with the extension number of that member and monitor their call.

 

 

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