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Call Queue

Queue the current call to the destination phone, even when the destination phone is busy. This is the same as a transfer except it allows you to transfer to a busy phone.

Telephone Number

 Target extension number.

Default Short Code

 *33*N#

Short Code Toggles

Phone Manager Control

 

SoftConsole Control

 

Programmable Button Control

 Queue

 

2.1

3.0DT

3.0

3.1

3.2

 

Example
Below is an example of the short code setup. N represents the extension the caller wishes to queue for. For example, if a user dials *33*201# while connected to a caller, this caller will be queued for extension 201.

  • Short Code: *33*N#

  • Telephone Number: N

  • Feature: CallQueue

Call Record

This feature allows you to record a conversation on the extension specified in the short code. To use this requires Voicemail Pro. Refer to your local regulations in relation to the recording of calls.

Telephone Number

 Target extension number.

Default Short Code

Short Code Toggles

Phone Manager Control

 

SoftConsole Control

 

Programmable Button Control

 Recor

 

2.1

3.0DT

3.0

3.1

3.2

 

Example: Record another extension's call
In this example
N represents the extension to be recorded. For example, if a user dials *54*201#, they will record extension 201's current call onto the mailbox destination for the user being recorded.

  • Short Code: *54*N#

  • Telephone Number: N

  • Feature: CallRecord

 

Example: Record your own extension's call
To use this short code, the user should place the call on hold and dial *55. They will automatically be reconnected to the call when recording begins.

  • Short Code: *55

  • Telephone Number: None

  • Feature: CallRecord

 

 

 

 

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