Call Queue

Queue the current call to the destination phone, even when the destination phone is busy. This is the same as a transfer except it allows you to transfer to a busy phone.

Example
Below is an example of the short code setup. N represents the extension the caller wishes to queue for. For example, if a user dials *33*201# while connected to a caller, this caller will be queued for extension 201.

• Short Code: *33*N#

• Telephone Number: N

• Feature: CallQueue

Call Record

This feature allows you to record a conversation on the extension specified in the short code. To use this requires Voicemail Pro. Refer to your local regulations in relation to the recording of calls.

Example: Record another extension's call
In this example N represents the extension to be recorded. For example, if a user dials *54*201#, they will record extension 201's current call onto the mailbox destination for the user being recorded.

• Short Code: *54*N#

• Telephone Number: N

• Feature: CallRecord

Example: Record your own extension's call
To use this short code, the user should place the call on hold and dial *55. They will automatically be reconnected to the call when recording begins.

• Short Code: *55

• Telephone Number: None

• Feature: CallRecord