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Call Steal

Takes over the call on a specified extension number or reclaim the user's last transferred call if that call is still unanswered.

Note that when being used to takeover another user's current call, this function is subject to the Can Intrude setting of the short code user and the Cannot Be Intruded setting of the target. The feature is independent the settings of the third party to the call.

Telephone Number

 Target extension number or blank for last call transferred.

Default Short Code

 *45*N# and *46

Short Code Toggles

Phone Manager Control

 Actions | Reclaim

SoftConsole Control

 

Programmable Button Control

 

2.1

3.0DT

3.0

3.1

3.2

 

Example: Taking Over a Call
In this example, N represents the extension to be taken over. For example, if a user dials *45*201#, they will take over the current call on extension 201.

  • Short Code: *45*N#

  • Telephone Number: N

  • Feature: Call Steal

 

Example: Reclaiming a Call
This short code reclaims the last call from your extension. This function is useful when you want to catch a call you have just missed that has gone off to Voicemail.

  • Short Code: *46

  • Feature: Call Steal

Call Waiting On

Enables call waiting on the user's extension. When on, if the user receives a second calls when already on a call, they hear a call waiting tone

Call waiting settings are ignored for users with multiple call appearance buttons. In this case the appearance buttons are used to indicate additional calls. Call waiting is automatically applied for users with 'internal twinned' phones.  

Telephone Number

Default Short Code

 *15

Short Code Toggles

Phone Manager Control

SoftConsole Control

 

Programmable Button Control

 CWOn

  • See also: Call Waiting Off, Call Waiting Suspend.

2.1

3.0DT

3.0

3.1

3.2

 

Example
Below is a sample of the short code setup.  

  • Short Code: *15

  • Feature: CallWaitingOn

 

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