Short Codes : Avaya IP Office VoIP PBX


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What are Short Codes? 

  1. Short codes are a flexible and quick way of setting up certain features. 

  2. Short Codes are used as commands by the IP Office to make changes for a user, group or the entire system, so they need to be set up with consideration to security. 

  3. IP Office has short codes provided by default on the system, or more advanced codes that need programming by the system administrator.


For a full set of short code commands click here: Short Codes list

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The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the number dialed can be used as parameter for a feature.


Examples .


  1. 17/?U/VoicemailCollect                                     A user dialing *17 is connected to voicemail.

  2. 14*N#/N/FollowMeTo

If a user dials *14*210# at their own extension, their calls are redirected to extension 210.





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Dialing Short Codes

The following types of short codes apply to on-switch dialing. The result may be an action performed by the IP Office, a change to a user's settings or a number to be dialed. The order below is the order of priority in which they are used when applied to user dialing.

User Short Codes

These are useable by the specific user only.

User Rights/User Restrictions Short Codes

These are useable by any users associated with the user rights or restrictions in which they are set. They can be overridden by individual user short codes.

· User and User Rights short codes are only applied to numbers dialed by that user. For example they are not applied to calls forwarded via the user.

System Short Codes

These are available to all users on the IP Office system. They can be overridden by user or user rights short codes.

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Post-Dialing Short Codes

If a short code results in a number to be dialed, a further short code can also be applied to that number. This is done using the following types of short codes.

· ARS (Alternate Route Selection) Short Codes

The short code that matches dialing can specify that the resulting number should be passed to an ARS form. The ARS form can specify which routes should be used for the call by using further short code matches and also provide the option to use other ARS forms based on other factors such as time and availability of routes. In IP Office 4.0+ ARS has replaced Least Cost Routes. 

· Least Cost Route Short Codes

Least Cost Routes are used by pre-4.0 IP Office system only. On these systems any short code that results in a number to be dialed, has its telephone number further checked for a match against LCR short codes. Time profiles can be used to control when particular sets of LCR short codes are used.


· Transit Network Selection (TNS) Short Codes

Used on T1 ISDN trunks set to use AT&T as the Provider. Applied to the digits presented following any other short code processing. 


Incoming Number Short Codes

On certain types of trunks short codes can be applied to the incoming digits received with calls.

· Line Short Codes

These short codes are used to translate incoming digits received with calls. The stage at which they are applied varies between different line types and may be overridden by an extension number match.