Avaya IP Office

Telecommunications Consulting

Administration Mode
Annotate, Intrude, PageAppearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot

Forwarding Status Form
Working with Queues

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Administrator Mode

The SoftConsole can be started in Administrator mode. When run in this mode there is no access to telephony functions.

To Run the SoftConsole in Administrator Mode

1. At the Login screen enter:

   • User name: Administrator

   • Password: password
     This is the default Administrator password which should be changed following installation. The new password should be recorded.

Changing the Administrator Password

1. Start the SoftConsole in Administrator mode.

2. From the File menu select Change Administrator Password.

3. Enter the old password which will show as asterisks.

4. Enter the new password.  Make a note of the new password being careful regarding capitalization as the password is case sensitive. The password will appear as asterisks.

5. Enter the new password again to confirm and click OK.

Change and Create Templates

There are predefined templates supplied. New templates can also be created.

1. At the SoftConsole login screen select a predefined template.

2. Login as Administrator.

3. Make changes as required.

4. Save the new template from the File menu, Save Template as option.

5. Enter a name for the template and click OK.
    

Setting Which Panels are Viewable

When running the SoftConsole in Administror mode, from the View menu you are able to display or remove the following panels.

• BLF Panel.

• Held Calls Panel.

• Park Slots Panel.

Editing User Profiles

1. At the SoftConsole login screen select the user profile you want to edit

2. Login as Administrator.

3. Make changes as required

4. Save the profile from the File menu, Save Profile option.

Setting the Maximum Length of Call Notes

Specify the maximum length of Call Notes. The default is 16 characters. This can be increased but longer notes may not be display fully on some phones and applications.

1. Start the SoftConsole in Administrator mode.

2. Select options.

3. Select the Keyboard Actions tab.

4. Set the Call Notes length as required.