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Business phone systems

Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot
Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Annotate

Text can be associated with a call.  This feature is also known as 'Tagging' a call. Alpha & Numeric characters can be used but not commas.  By default the length of a message is up to 16 characters.  The Administrator can specify the maximum length of call notes.

To Annotate a call:

  1. From the Actions menu, select Annotate Call or press F11

  2. Type the required details and click OK.

The Current Call Information panel shows with a notes field containing the text that was entered. When the call is transferred the message is displayed at the extension if the equipment can display text.

Note: The annotation is also shown on the originator's phone if the equipment is capable of displaying text and the call is internal.

Intrude

This is only available if the operator has permission to intrude and the other internal parties have given permission to allow intrude to happen.  Consult your System Administrator for details on how to configure this option.

To intrude upon a user who is active on a call:

  1. Locate the user in the directory panel.

  2. From the Actions menu select Intrude.
    Or

    Press F9 .

  3. Speak to the User.

  4. When finished press the Hang Up button .
    Or

    From the Actions menu select Hang Up
    Or

    Press the End button.

Page

The SoftConsole operator can broadcast a message to a specific group of people.  For example, an incoming caller needs to speak to someone urgently but they cannot be found.  The call can be parked and then a message broadcast for the user to pick up the call.

To broadcast a message:

  1. Click the Page button .
    Or

    From the Actions menu select Page.
    Or

    Press F10

  2. Select the group to broadcast to and click OK.

  3. Speak the message

  4. To end the Page click the Hang Up button Hang Up Call Button.
    Or

    From the Actions menu select Hang Up
    Or

    Press the End button.

 

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