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Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Appearance Configuration

The menu allows you to change the general appearance of the SoftConsole, ie. the font it uses, the colors used to indicate call status and the whole skin of the application.

  1. To access this menu, click and select the Appearance tab or select Tools | Options | Appearance.

  2. Changes the settings as required:

    • Font:
      Use the drop-down list to select the font required.

    • Apply Custom Skin:
      Check this option to select and use a custom skin. A skin is a set of files defining the whole appearance of the SoftConsole. Note that by default no additional skins are supplied with the SoftConsole.

    • Custom Skin:
      If Apply Custom Skin is selected, this field allows you to browse to the location of the skin definition file.

    • Call Status:
      This set of options allow you to set the colors that should be used for the border of the call details panel. Different colors can be set for: Idle, Alerting - Incoming, Alerting - Outgoing, Connected, Held and Return Call.

  3. Click OK.

Save Options

This menu allow you to set how the SoftConsole saves any changes that you make to the screen layout.

  1. To access this menu, click and select the Save tab or select Tools | Options | Save Options.

  2. Select the save mode required:

    • Automatically Save Changes to My Profile:
      In this mode, when you close SoftConsole any profile changes are automatically saved.

    • Prompt me to Save Changes to My Profile:
      In this mode, when you close SoftConsole a dialog box will appear. You can then select whether to save or abandon any changes.

  1. Click OK.


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