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Business phone systems

Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot
Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

BLF Panel

The Busy Lamp Field (BLF) panel displays named icons that represent dialable numbers. When the icon matches an internal IP Office user, the icon also indicate that users status.

The panel uses tabs to group different sets of icons. You can switch between which set of icons is displayed by clicking on the tab name.  

The icons used for an IP Office user shown below:

  • Unread Voicemail Messages
    A yellow envelope indicates that the user has unread voicemail messages. The number of messages appear in brackets.

  • User Busy
    A red circle with white cross indicates the user is busy.

  • Forwarding All
    A green circle with white arrow indicates that the users calls are currently all being forwarded.

  • Do Not Disturb
    A blue circle with white cross indicates that the user current has do not disturb switched on.

 

To use a BLF Icon as a speed dial:

  1. Double-click on the required icon or right-click and select Call.

The look and feel of the icons in the BLF panel can be changed in several ways:

To change the icon view:

  1. Right-click the BLF Panel and select View

  2. Select the view type required.

    • Large Icons (Ctrl+Alt+G)

    • Small Icons (Ctrl+Alt+S)

    • List Icons (Ctrl+Alt+I)

    • Details (Ctrl+Alt+D)

To change the icon arrangement:

  1. Right-click the BLF Panel and select Arrange.

  2. Select the way you want to arrange the icons.

    • Name Order (Ctrl+Alt+N)

    • Number Order (Ctrl+Alt+M)

    • Status Order (Ctrl+Alt+U)

    • Horizontally  (Ctrl+Alt+H) - Available in small icons or large icons view.

    • Vertically (Ctrl+Alt+V) - Available in small icons or large icons view.

Add Members to a BLF Group

Members can be added to a BLF Group from the BLF Panel within the Main window.

To add member from the Main window:

  1. View the BLF Group in which the members need to be added.

  2. Right click within the BLF Panel.

  3. Highlight New, click BLF Group Member.  The New BLF Member dialog box appears.

  4. Enter the User's Name and the extension number.

  5. Click OK to return to the BLF panel.

Note: BLF Members can also be added by:

  • Click within the BLF Panel and press Ctrl+Alt+B to show the New BLF Member dialog box. Enter the members name and extension number.  Click OK to return to the BLF Panel

  • Double click within the BLF Panel to show the Edit BLF Group Properties dialog. Add members as required. Click OK to return to the BLF Panel.

Views

The SoftConsole can be run in compact or normal view modes. In compact mode, none if the panels below the calls details and directory are shown (ie. the queues, held calls and BLF panels are not shown).

To toggle between the views:

  1. Click the button or select View and then either Compact View or Normal View.

 

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