Call Details Panel
The Call Details panel contains a side-by-side display of current call information. A slider positioned between the two subpanels allows the operator to adjust the size of the panels as required.
The left-hand panel contains details about the current call/calls received or made. The right-hand panel normally contains the searchable directory, however during some actions such as transfer enquiry calls it can show details of the enquiry call.
Call Details
This area can work in two ways. When a single call is in progress (ringing or connected), it shows details of that call (left hand picture). For SoftConsole users with multiple call appearances set, it can also show additional calls when they arrive (right-hand picture). In this later mode, clicking the separate calls shown has the same effect as pressing the matching call appearance buttons on the phone.
 
For a single call, the detail that can be shown are:
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Calling Name
The IP Office system name associated with the calling number. For external calls this can be a name obtained from a calling number match with the IP Office's directory.
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Calling Number
The CLID telephone number of the caller if available.
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Called Name
The IP Office name associated with the called number.
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Called Number
The extension number the incoming call has been routed to by the IP Office. Typically this is an operator group of which the SoftConsole user is a member.
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Call Status
States the progress of a call. The border around the Call Details Panel changes color to indicate the status of a call.
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Red - Alerting incoming call or alerting outgoing call.
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Green - Connected call (or call still being dialed).
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Blue - Held call.
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Yellow - Returned call. For example a held call that has timeout from hold.
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Black - Idle.
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Call Duration
The length of time that the call has been in its current state (ringing, connected, held).
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Notes
This area displays notes or information about the call, for example, when a call returns the reason for the return. If an annotation is attached to the call, the annotation is shown here.
Directory
The right-hand call panel normally displays the directory. Using the search it is possible to drill down the directory to show details of an individual entry.
The directory can show:
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Directory entries including IP Office users, IP Office groups, numbers from the IP Office directory and numbers from the SoftConsole's own directory.
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Full properties and status of an individual user or group when double-clicked or when they are the only remaining search match.
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A script file when the calling number of a call matches a SoftConsole directory number with an associated script.
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