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Avaya Business phone systems

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Administration Mode
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Overview Getting Started
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

SoftConsole & Soft Console & Conference Calls

The SoftConsole can be used to start and add callers to conference hosted by the IP Office telephone system. This can be done is several ways:

  • Conference Held Calls
    The SoftConsole can place several calls on hold and then start a conference between those calls. See Conferencing Held Calls.

  • Use the SoftConsole's Conference Rooms
    The SoftConsole has two conference rooms which can be used to prepare a large conference and then invite the indicated conference users to join. If Voicemail Pro is installed, the invitation to join a conference room conference process is automated. See Using Conference Rooms.

  • Viewing Existing Conferences and Add Users
    The SoftConsole operator can view all existing conferences and add a caller to any of those conferences. See Viewing Conferences

 

Conference Limitations

Conference Clear Down

For conferences started by IP Office users including the SoftConsole operation, when only two parties are in the conference, if one party leaves the whole conference is ended. This does not apply to conferences started by the IP Office Conferencing Center.

 

System Conference Capacity

The number of parties, that is both internal users and external callers, that be involved in conferences at the same time is limited by the conference capacity of your IP Office telephone system.  

  • IP401:
    Supports a single 3-way conference.

  • IP403, IP406 and Small Office Edition:
    Supports multiple conferences totaling up to 63 parties. For example:

    • 21 x 3-way conferences.

    • 1 x 10-way conference (10 parties) plus 11 x 3-way conferences (33 parties) and free capacity for 20 more conference parties to join new or existing conferences.

  • IP412:
    Supports multiple conferences totaling up to 126 parties but with no more than 63 parties in any one conference.

    The IP412 supports two 63 party conference banks. When a new conference is started, the bank with the most free capacity is used for that conference. However once a conference is started on one conference bank, that conference cannot use any free capacity from the other conference bank.

In addition to the above:

  • System features such as call intrusion, call recording and silent monitoring all use conference resources. This includes automatic recording if enabled. When any of these features is active, the number of slots available for conference parties is reduced.

  • If the Avaya IP Office Conferencing Center is installed, this will reserve a proportion of the IP Office systems conferencing capacity for its own operation.

 

Analogue Line Restriction

In conferences that include external analog lines, only a maximum of two analog lines are supported.

Conferencing Held Calls

Using SoftConsole, multiple calls can be held and then a conference started between the held calls. This is the simplest method for starting a small ad-hoc conference of three or four parties. For larger conferences see Using the Conference Rooms.

 

To conference held calls:

  1. Call and then place each user to be conferenced on hold.

  2. Press the Conference button .

  3. To remove the yourself from the conference call, click the Hang Up button .

  4. Additional callers can be added to the conference by selecting Add to Conference from the Action menu.

 

 

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