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Avaya Business telephone systems

New Jersey Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot
Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Directories Configuration

This menu allows you to specify what directory information should be included in the directory display and what information should be included in the properties of individual entries.

  1. To access this menu, click and select the Directories tab or select Tools | Options | Directories.

  2. When is pressed on the directory, it shows directory numbers other than IP Office users and groups. The Directory Access options specify from where those other directory numbers are obtained.

    • IP Office SoftConsole Local Directory
      These are directory numbers and associated names stored by the SoftConsole. To setup entries in this directory see Incoming Calls Configuration.

    • IP Office Directory
      These are directory numbers and associated names stored on the IP Office system and shared by all IP Office users.

    • Microsoft Outlook Contacts Folder
      This options allows address book entries from Outlook running on the same PC to be included in the directory.

  3. When a directory search matches an individual directory entry, the directory panel display a range of information about entry. The Display Fields for Search Results options specify which information fields should be shown.

    • The options are: Phone Number, Busy Status, Do Not Disturb Status, Forwarding Status, Forwarding Destination, Forwarding Destination Status, Mobile Number, Fax Number, Email Address, Login Status, Group Status, Absent Message, New Voicemail Messages.

  4. Click OK.  

Conferencing Configuration

This menu allows you to name the two conference rooms supported by the SoftConsole. The names appear on the telephone displays of internal users in the conference room.  The

  1. To access this menu, click and select the Conferencing tab or select Tools | Options | Conferencing.

  2. For each conference room enter the name required. The names can contain up to 10 characters and must be unique.

  3. Click OK.

 

 

 

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