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Avaya Business telephone system

New Jersey Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot
Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Directory Entry Form

These forms are accessed by selecting a directory number in the SoftConsole directory panel and then clicking . The forms that appears depends on whether the number is from the IP Office system's own directory or from the SoftConsole's local directory.

 

IP Office Directory Number

The IP Office system with which the SoftConsole is working includes a directory of names and numbers. These are used both for outward dialing and to match names to incoming caller numbers.

Entries in the IP Office directory are available to all IP Office users through SoftConsole, Phone Manager or directory functions on their phones.

IP Office Directory Number

The only fields used for an IP Office directory number are the Name and Phone Number. These cannot be changed through the SoftConsole. Changes to IP Office system directory numbers are made through the IP Office configuration.

 

SoftConsole Directory Number

The SoftConsole PC can include its own directory of numbers. As with IP Office system directory numbers these can be used both for outgoing dialing and to match a name to incoming caller numbers.

When a name match exists in both the IP Office directory and the SoftConsole directory, the name in the SoftConsole directory is shown on the SoftConsole. See Incoming Calls Configuration.

SoftConsole Directory Number

  • Name: The name to display in the SoftConsole directory and on incoming calls where the calling number matches the number set below.

  • Number: The number to associate with the name. On some systems this number will need to include an external dialing prefix.

  • Script File: A simple script file, in either .txt or .rtf format, can be associated with the directory number. When an incoming call's calling number matches the directory entry, the script file is displayed in the SoftConsole's directory panel.

  • Media File: A media files such as .wav file can be associated with the directory number.  When an incoming call's calling number matches the directory entry, the media file is played. This allows distinctive sounds to be associated with calls matching particular directory numbers.

Group Service Status

This form is accessed by selecting a group in the SoftConsole directory panel and then clicking .

Group Service Status

When the properties of a group is selected then the Group Service Status is shown.  

  • Group Name:
    The name of the group who's properties are being viewed.

  • Service Status:
    The SoftConsole user can change a hunt group's status between In Service or Out of
    Service. Depending on the IP Office configuration, when Out of Service, calls go either to another destination or to voicemail. Note: A third status setting, Night Service, is set either automatically by time settings or by the use of special dialing codes.

 

 

 

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