Directory Entry Form
These forms are accessed by selecting a directory number in the SoftConsole directory panel and then clicking . The forms that appears depends on whether the number is from the IP Office system's own directory or from the SoftConsole's local directory.
IP Office Directory Number
The IP Office system with which the SoftConsole is working includes a directory of names and numbers. These are used both for outward dialing and to match names to incoming caller numbers.
Entries in the IP Office directory are available to all IP Office users through SoftConsole, Phone Manager or directory functions on their phones.
The only fields used for an IP Office directory number are the Name and Phone Number. These cannot be changed through the SoftConsole. Changes to IP Office system directory numbers are made through the IP Office configuration.
SoftConsole Directory Number
The SoftConsole PC can include its own directory of numbers. As with IP Office system directory numbers these can be used both for outgoing dialing and to match a name to incoming caller numbers.
When a name match exists in both the IP Office directory and the SoftConsole directory, the name in the SoftConsole directory is shown on the SoftConsole. See Incoming Calls Configuration.
Name: The name to display in the SoftConsole directory and on incoming calls where the calling number matches the number set below.
Number: The number to associate with the name. On some systems this number will need to include an external dialing prefix.
Script File: A simple script file, in either .txt or .rtf format, can be associated with the directory number. When an incoming call's calling number matches the directory entry, the script file is displayed in the SoftConsole's directory panel.
- Media File: A media files such as .wav file can be associated with the directory number. When an incoming call's calling number matches the directory entry, the media file is played. This allows distinctive sounds to be associated with calls matching particular directory numbers.
Group Service Status
This form is accessed by selecting a group in the SoftConsole directory panel and then clicking .
When the properties of a group is selected then the Group Service Status is shown.
The name of the group who's properties are being viewed.
The SoftConsole user can change a hunt group's status between In Service or Out of Service. Depending on the IP Office configuration, when Out of Service, calls go either to another destination or to voicemail. Note: A third status setting, Night Service, is set either automatically by time settings or by the use of special dialing codes.