Avaya Business phones

New Jersey Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Keyboard Mapping Configuration

This menu allows you to see and if required change the keyboard short cuts used by the SoftConsole.

1. To access this menu, click and select the Keyboard Mapping tab or select Tools | Options | Keyboard Mapping.

2. You can use the Category drop-down to select which sets of short cuts are shown.  

3. To change a short cut click on the current short cut keys.

   • Use the drop-down control that appears to select the required new short cut.

   • If the new short cut is already in use a warning is displayed.

4. If required, you can reset all the short cuts back to their defaults by clicking on Reset All.

5. Click OK.

Keyboard Actions

This menu allow you to specify what happens in SoftConsole when you start pressing alphabetic or numeric keyboard characters.

1. To access this menu, click and select the Keyboard Actions tab or select Tools | Options | Keyboard Actions.

2. Select the required Default Action for Alphabetic Keystrokes. The options are:

   • Begin Directory Search (this is the default setting).

   • Open Call Annotation Window.

3. Select the required Default Action for Numeric Keystrokes. The options are:

   • Begin Directory Search (this is the default setting).

   • Open Pop-up Dial Pad.

4. The next option is only available when running the SoftConsole in Administrator Mode.

   • Maximum Length for Call Notes
     You can specify the maximum length of call notes. The length specified also applies text messages sent with Send Message.  The default is 16 characters. If this value is increased the note may not be fully displayed on all phones and applications.

5. Click OK.