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Business voip phone systems

New Jersey Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot
Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

The Login Form

 

Avaya Softconsole Login Form

When the Login form has been completed click the OK button.  The Login screen will continue to be displayed until the operator has successfully logged in.  During this time the message "Login in progress, please wait...." is displayed at the bottom of the screen.  If the Login fails the message "Login unsuccessful.  Please try again" is shown. There are several reasons why a Login attempt may fail.

  • The incorrect IP Office IP Address

  • An invalid user name and/or password has been entered

  • There may be network problems

  • The operator is not logged into the telephone.

 

The form needs to be completed with the following information.

  • Profile
    A drop down list of the available profiles.  The chosen profile is the default profile the next time SoftConsole is started.  

  • Show Templates
    Indicates whether templates are included in the Profile drop down menu. To view both Templates and Profiles in the drop down list select this option.  The list includes predefined templates .  

  • IP Office IP Address
    The IP Address of the IP Office system.  Click the Browse button to select another IP Office system.

  • User Name
    The user name that is used to log in to the IP Office system 

  • Password
    The password associated with the user name.  Each character of the password is displayed as an asterisk.

  • Call Waiting
    The Call Waiting feature provides a Call Waiting Tone when the operator is on a call and another call is presented. When the existing call is dropped the new call is immediately presented to the operator.

  • Off-hook Station
    If selected the Off-hook Station feature is turned on for the operator during the current session.  This feature is typically used by operators using the hands free features of the telephone. SoftConsole will control the operation of the telephone.

IP Office Control Units

If there is more than one IP Office system available the operator can select the unit to be connected. A listing shows the Unit name, IP Address and version.

To select a Unit:

  1. Highlight the unit in the list

  2. Click OK.

  3. If the required IP Office system is not listed contact your System Administrator.

 

 

 

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