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Business voip phone systems

New Jersey Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot
Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Main Window

Avaya IP Office Softconsole

The SoftConsole main screen is divided into the following areas:

  • Menu Bar
    Commands & actions are available through menus.  Some items are only accessible when the right conditions occur e.g. when a call is received.

  • Toolbar
    The toolbars provide short cuts for options that are frequently used.

  • Call Details Panel
    The panel contains a side-by-side display of current call information. The panel on the left shows details of the current call. The panel on the right shows the directory, individual extension details or details of a consultation call.  It can also show a script file and conferencing information.

  • Queue Panel
    The Queue panel displays graphical information on the status of calls held in queues.

  • Held Calls Panel
    All calls held by the SoftConsole user appear here.

  • BLF Panel (Busy Lamp Field Panel)
    The icons represent dialable numbers. For internal users the icons also indicate users status. The icons can be groups of multiple tabs.

  • Park Slot Panel
    The panel slot panel can contain up to 16 park slot buttons.

Main Menu Bar

  • File:
    Save the current SoftConsole setup as a personal profile, login with a different profile or exit the SoftConsole.

  • View:
    Select to run SoftConsole in full or compact mode. Also select the display language and whether to show or hide the toolbar. If logged on in administrator mode; the BLF, held calls and park slots panels can also be selected as shown or hidden.

  • Actions:
    This menu contains actions for call handling. Those that are greyed out are not applicable to the current call situation. Keyboard shortcuts for the functions are also shown.

  • Directory:
    Options to view to search, export and setup the directory.

  • Tools:
    This menu gives access to menus for the Dial Pad, Door Release, Send Email, View Conference Rooms, Call Voicemail and to configure the SoftConsole.

  • Help:
    Access to the help system and details about Avaya IP Office SoftConsole.

 

 

 

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