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Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Overview of SoftConsole

The IP Office SoftConsole is intended primarily for operators and receptionists receiving and distributing incoming calls.

The SoftConsole is designed to work in parallel with a physical phone, the phone providing the operators speech path whilst the SoftConsole provides call controls. Key features are:

  • Large display for incoming call information.

  • Searchable directory of all IP Office groups and users including status information.

  • Visual display of queued calls.

  • Visual display of the status of extensions.

  • Up to 16 call parking areas.


The SoftConsole cannot be used in full softphone mode, ie. it does not support the PC also being used as a softphone.

Getting Started

  1. Select Start and then Programs.

  2. Select IP Office and click SoftConsole.

  3. The Login screen should appear.
    Login Screen Softconsole

  4. Each user can have a profile, containing their SoftConsole setup preferences. If you have a profile, use the Profile drop-down list to select it.

  5. Check that the User Name and Password are correct.

    • Call Waiting: If checked, your phone will receive a call waiting tone when a new call arrives whilst you are on a existing call. This option is ignored if you have multiple call appearances set on your phone (the normal default).

    • Off Hook Station: If checked, the SoftConsole is able fully control your phone, ie. answer and end calls through the SoftConsole screen. Only uncheck this option if you have an analog phone where you will have to answer/end calls by picking up/replacing the handset.

  6. Click OK.

  7. If directory access to Microsoft Outlook contacts folder has been selected in the directories configuration form, a Microsoft Outlook warning screen may appear.  If the warning screen appears:

    • Select the Allow access for checkbox, and then click an amount of time in the list.

    • Click Yes. Yes should always be selected to allow SoftConsole to retrieve Outlook contacts.






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