IP Office Platform
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Business telephone system

NJ Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot
Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Park Slots Configuration

This menu allows you to set how many park slot buttons are available and what park slot Id's should be associated with those buttons.

  1. To access this menu, click and select the Park Slots tab or select Tools | Options | Park Slots.

  2. Use the buttons to configure the park slot buttons:

    • New
      Allows a new button to be added up to a maximum of 16 buttons.
        

    • Edit
      Allows you to change the park slot ID of the current selected button.

    • Delete
      Remove the selected park slot from the list

    • Move Up / Move Down
      The order of the configured park slots can be changed by moving the selected park slot up or down.

  3. Click OK.

BLF Groups Configuration

Busy Lamp Field (BLF) icons provide user status and speed dials at a glance. You can also add icons for other numbers though they will only act as speed dials.

By grouping the BLF icons, you can have them display on different named tabs.

  1. To access this menu, click and select the BLF Groups tab or select Tools | Options | BLF Groups.

  2. The menu displays the name of each group and the names of its members. You can use the control buttons to adjust the BLF groups.

    • New
      Create a new group. See Edit BLF Groups.

    • Edit
      Edit the current select group. See Edit BLF Groups.

    • Delete
      Delete the current selected group.

    • Move Up
      Move the group up the list of groups. This changes the position of the tab.

    • Move Down
      Move the group down the list of groups. This changes the position of the tab

  3. When the BLF groups are adjusted as required, click OK.

 

 

 

 

 

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