The reattempt transfer action is used to retransfer a returned call to the original transfer extension. The call details panel has a yellow border when a call is returned.
A call can be retransferred when:
A call was held against a busy extension. The extension becomes free so the call is returned to the operator.
A call was transferred to a free extension. The call is returned to the operator as the call was not answered and Voicemail was not available.
To reattempt a transfer:
If this feature is not available refer to the section on trouble shooting.
Using the Dial Pad
The operator can use the Dial Pad to dial a phone number from the application.
To start Dial Pad:
Click or from the Tools menu select Dial Pad.
The required telephone number can be entered into the 'Number to Dial' field by using the dial characters on the Dial Pad or from the keyboard. Notes for the call can be entered in the Call Notes area.
When completed click the Dial button to start the call.
The Door Release allows the SoftConsole operator to open controlled doors, without leaving the desk. Two doors can be controlled by the SoftConsole operator. The doors will be released for 15 seconds by default.
To open a door using SoftConsole:
From the Tools menu select Door Release.
Click the required door name to release the door.
Note: Before the option Door Release is available to the SoftConsole Operator, the doors need to be configured.
From the Tools menu select Options and click Door Entry
Enter a name for Door 1. The name entered is shown when the option Door Release is selected. Access to the Entry Code field is prevented as the Entry Code for door one is set to 1.
Enter a name for Door 2 if required.
The SoftConsole operator can send a message to a user via Microsoft Outlook.
To send an email message:
From the Tools menu select Send Email.
The email message form will appear. Complete the details as required and send in the usual way.