Business telephone system

NJ Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Record Call

• Refer to your local regulations in relation to recording calls.   If Advice of Call Recording (AOCR) is required, speak to your system administrator.

Current calls can be recorded, either a complete call or just part of the call.  Recordings will stop when a call is put on Hold or is disconnected.  When Conference calls are being recorded the recording will be stopped when another caller is added to the conference.

To record the current call conversation:

• Click the Record Call button .
  Or

• From the Actions menu select Record Call
  Or

• Press F5
  The conversation is recorded into the operators own voice mailbox.  

To finish recording

• Click the Record Call Button .
  Or

• From the Actions menu select Record Call
  Or

• Press F5

Notes: Recordings are only supported when VoiceMail Pro is installed.  

Send Message (Text Message)

This option allows the operator to send a short text message to a user with an Avaya display phone. Send Message is less intrusive then intruding on the users current call.

The result of using Send Message will depend on the users Avaya phone type and whether they are on a call or not, see below.

• The logged in SoftConsole user must be configured to use Send Message. If the message is not sent refer to Trouble Shooting.

• By default the maximum length of a message is 16 characters.  The length is controlled by the Maximum Length for Call Notes setting. This setting can only be altered when running the SoftConsole in Administrator Mode.

To Send a Text Message

1. Locate the user in the directory.

2. From the Action menu select Send Message.
   Or
   Press Ctrl+M
   The user's extension number field will automatically be completed from information showing in the directory.

3. Enter the message and press OK.

Text Message Display on Avaya DS Port Display Phones

• The message causes a single ring and light the phones message lamp. This happens whether the phone is free or on a call.

• If the phone is free, the message text is displayed. If on a call the text is displayed after the user completes the current call.

• On phones with a MENU key, received text message can be displayed by pressing MENU | MENU | Msgs | Recvs.

  • A over Recvs indicates when there are text messages. Use the and keys to move through the text messages if there are several.

  • Press the display key under the number of messages to delete the current message.

  • Note:When complete press Exit. If there are no text message left the message lamp is extinguished (unless the user also has voicemail messages).

• On other phones only the last message is displayed and this is cleared when the phone is next used or receives a call.

• On some phones the message will only be cleared when you go off hook.

 Note: As of IP Office 3.0 DT phones  (20 Series) are no longer supported.