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Business telephone systems

NJ Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot
Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Transfer a Call (Unsupervised)

A call can be transferred to a user without the transfer needing to be accepted by the target destination.  Enter the extension number or user name in the directory SEARCH. If the destination  is indicated as free, transfer the call using any of the following:

  • Click .

  • Press F2 for an unsupervised transfer.

  • From the Actions Menu select Transfer Call.

  • Drag & drop the call onto the extension within the Directory panel.

  • Drag & drop the call onto the required BLF.

 

The incoming call is transferred to the destination extension and cleared from the screen.

Note: The SoftConsole user can be configured to have unanswered calls returned to the SoftConsole.  Consult your System Administrator for details on how to configure this option.  When a call is returned, (NoAns) is shown in the call details panel.

Transfer a Call (Supervised)

When the operator needs to consult a user to verify that they are free to accept a transfered call, a consultation call is needed.  During a supervised transfer, the original call information is shown on the left-hand side whilst details of the consultation call appear on the right-hand side.

 

To make a consultation call

  1. Enter the extension number or user name in the directory SEARCH field .

  2. If the extension is free, either click in the directory panel or press F12.

  3. The progress of the outgoing call can be heard.

  4. Once the call is answered:

    1. To toggle between the two calls press Ctrl+A.
    2. If the incoming call is accepted for transfer, complete the transfer by clicking or pressing Ctrl+T.
    3. If however the user does not want to receive the incoming call, finish the consultation call by clicking or pressing End.

Transfer a Call to Voicemail

If an incoming caller wants to leave a message for a user, then the caller can be directly transferred to the user's Voicemail.  

To transfer a call to Voicemail:

  1. Either press F3 or from the Actions menu select Voicemail Transfer.

  2. Enter the extension number into the Transfer to Voicemail dialog box.

  3. Click OK.

  4. Alternatively locate the extension number in the directory panel. Select it and then press F3 to transfer the caller to voicemail.

 

 

 

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