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Business telephone systems

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Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Trouble Shooting

Cannot send a message.

Contact your System Administrator.  To be able to send a message, the operator's extension needs to be configured as a System Phone on the User | Telephony tab in the IP Office configuration. This is done using IP Office Manager.


Cannot use the 'Force Extension Status' or 'Group Service Status' features.

There is an interval of several seconds after SoftConsole has been started that the operator cannot use these features.  During this interval the Directory Entry Properties or Group Service Status forms will display a close button, rather than the OK and Cancel buttons.  Close the form, wait several seconds and then re-open the form to try again.


Unanswered Calls are Not Returned to the Operator

Contact your System Administrator.  For calls to be returned to the operator when they are not answered, a Transfer Return Time must be set in the User | Telephony tab of the IP Office configuration using IP Office Manager.


Microsoft Outlook Warning Screen Appears at Login.


If directory access to Microsoft Outlook contacts folder has been selected in the directories configuration form, a Microsoft Outlook warning screen might appear when an operator is opening SoftConsole or using the option 'Send Email'.  If the warning screen appears:

  1. Select the Allow access for checkbox, and then click an amount of time in the list.

  2. Click Yes. Yes should always be selected to allow SoftConsole to retrieve Outlook contacts.

For more information refer to the Microsoft Support web site.


How to Export Directories.

Local Directory entries can be exported in a .CSV file format. The directory export facility applies not just to the local directory but to all directories that are shown in the directory panel. For example, if only the Show Users Entries button is depressed then only the user entries will be exported. If an existing filename is selected the original file contents are overwritten.

To export the operators Local Directory

  1. From the Directory menu select Export

  2. Enter a name for the file and click OK.


How Do I Delete a Profile.

Profiles can be removed if they are no longer required by:

  1. From the File menu select Save Profile as.

  2. Select the profile to be deleted.

  3. Press Delete button.

  4. When all profiles to be deleted have been removed, click Cancel to return to the Main screen.




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