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Business voip phone systems

NJ Telecommunications Consulting

Administration Mode
Annotate, Intrude, Page
Appearance Config/ Save
Busy Lamp Field Panel BLF
Call Details Panel
Conference Calls
Using Conference Rooms
Directories Configuration
Directory Entry Form
Incoming Call Handling
Incoming Calls Configuration
Keyboard Mapping
Login Form
Main Window Information
Make an Outgoing Call
Overview Getting Started
Parking a call
Park Slots Configuration
Reattempt Transfer
Record a Call
Transfer Calls

Troubleshoot
Forwarding Status Form
Working with Queues
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

User Directory Entry Properties

This form is accessed by selecting a user in the SoftConsole directory panel and then clicking .

Avaya Softconsole Directory Entry Properties

  • User Name: Cannot be changed.

  • Extension: Cannot be changed.

  • Full Name: Shows the user's full name. Cannot be changed.

  • Logged In: This check box shows the user's current logged in state. Cannot be changed.

  • Do Not Disturb: Shows whether the user is on Do Not Disturb.  The SoftConsole user can change the status.

  • Bar Outgoing Calls: This check box allows the SoftConsole user to control whether the user can make outgoing calls.

  • Forwarding Button: Clicking on this button displays the users forwarding settings. See Forwarding Status Form.

  • Group Status: A list of the Hunt groups that the user belongs. If the group is checked then the user is 'in group'.  The operator can alter the users group status for individual groups.

Forwarding Status Form

This form is accessed by selecting a user in the SoftConsole directory panel, clicking and then clicking Forwarding.

The form allows the operator to view and change the forwarding status of a user. Note that the appropriate destination number must be set before the matching follow me or forwarding feature can be enabled.

  • Follow Me: Redirects the users calls to another number. Call will not ring at the users extension. This is meant to be used for temporary redirection when the user will be away from their own phone but available on another number.

    • Destination: The number to receive the follow me calls.

  • Forward Unconditional: Forward all the users personal calls. To also forward hunt group calls, the Forward Hunt Group Calls option must also be ticked.

    • Destination: The number to receive the forward all calls.

  • Forward on Busy: Forward calls when the user's phone is busy.

    • Note: If the user has call appearance buttons, forward on busy is only applied to calls when all the users call appearance buttons are in use.

  • Forward on No Answer: Forward calls when the user's phone rings unanswered. The normal default is after 15 seconds.

    • Destination: The number to receive calls forwarded on busy or no answer.

  • Forward Hunt Group Calls: Forward hunt group call. This option only works when Forward Unconditional is also selected and uses the same forwarding number.

 

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