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Troubleshooting Merlin Magix


Recall/Switchhook Does Not Work

When this problem occurs, pressing the Recall button or switchhook disconnects the call or fails to return a dial tone.

Possible Cause 1: The Recall Timer may be set incorrectly.

What to do: Use system programming to check the setting of the Recall feature
• If the setting is less than 650 ms, change the setting to 650 ms or to 1 sec. Have someone place a call to the extension, answer it, and press the Recall button or the
switchhook. If you do not disconnect the caller or you do get a dial tone, you have solved the problem. If you do disconnect the caller or you do not get dial tone, go
to Possible Cause 2.
If the telephone is a 4400-Series or MLX telephone, pressing the switchhook disconnects the call. On these telephones, you must use a programmed Recall button to activate custom or Centrex calling features.
Some single-line telephones have a positive disconnect switch. If the switch is set to positive
disconnect, this Possible Cause 1 does not apply. If this is the case, go to Possible Cause 2.

• If the setting is for 650 ms or for 1 sec, go to Possible Cause 2.

Possible Cause 2: The line may not have Custom Calling features.

What to do: Check with the central office.
• If there are Custom Calling features, obtain instructions on the use of the features and the Recall Timing.
• If there are no Custom Calling features, go to Possible Cause 3.

Possible Cause 3: The telephone may be defective.

What to do: Test the telephone by replacing it with a similar telephone that you know is working properly. Program the buttons as appropriate.
• If the problem is resolved on the replacement telephone, then replace it with the original telephone and check again. If the problem persists on the original telephone, then the original telephone may be defective. Call Carroll Communications at 732-751-0101 (consultation charges may apply).
• If the problem persists on the replacement telephone, there may be a problem with the system wiring or the control unit. Call Carroll Communications at 732-751-0101
(consultation charges may apply).

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