EMEA IP Office Technical Tip
001: VM PRO/VM Lite
We have had occasional instances from the field of both the VM Lite and VM Pro stopping
under high load conditions. Further investigation has revealed that the applications can
consume Virtual Memory over a period of time depending on configuration. To resolve
this issue please ensure all VM Pro Server and VM Lite PC's are upgraded to 1.0.21.
The software will also be made available on an IP Office Patch CD (40YCD000ZUKAQ).
This will be supplied to Authorised Distributors.
To install the new software on the VM Pro Server please ensure that the following Services
are stopped before running the executable. It is also good maintenance practice to back up
the VM Pro configuration before attempting an upgrade.
• VM PRO Service
• IMS Restart Service
• IMS(Database) Service
• IMS(Gateway) Service
• IMS(Voice) Service
On VM Lite close down close the VM Server before attempting the upgrade.