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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
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EMEA IP Office Technical Tip
017: eConsole and Unanswered Call Returns
Release Date: 13th February 2002

This tech tip explains how to set optional recall settings for use with blind transfers using EConsole.


If the Operator answers the call and transfers the call using F2 (Blind Transfer), the call will not re-call back to the operator if unanswered.


To achieve the recall facility, the word eConsole (case sensitive) must be entered in the SourceNumbers tab for the user associated with the eConsole. This setting is made via the Manager application. Once this is merged into the configuration a blind transfer will recall
back to the operator if unanswered.

 

IAvaya IP Office

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Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

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