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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

EMEA IP Office Technical Tip
018: Installing SQL Server 2000 SP3
Release Date: 7 March 2002

Avaya is delighted to announce the support of Microsoft’s SQL Server 2000 service pack 3.

The reason for this document is to fully cover the installation procedure, following a number of queries from our customers.
• NB: It should be noted that this document covers MS SQL Server 2000 ONLY.

This procedure does NOT apply to MSDE 2000, which requires an alternate service pack provided by Avaya, and which will come with its own instructions.

Follow the following steps to install SQL Server 2000 Service Pack 3 for a standard CCC/CCM installation:
1. Start the service pack installation by executing setup.bat.

2. At the ‘Welcome’ screen select the ‘Next’ button.

3. At the ‘Software License Agreement’ screen select the ‘Yes’ button.

4. At the ‘Instance Name’ screen select the ‘Default’ check box and select the ‘Next’ button.

5. At the ‘Connect to Server’ screen select the option ‘The SQL Server system administrator login information (SQL Server Authentication)’. Enter the sa login password in the ‘Enter sa password’ field and then select the ‘Next’ button.

6. If no password exists for the sa login the ‘SA Password Warning’ window is displayed. It is recommended that if this screen displays that the option ‘I do not want a blank password, set password:’ is selected. Specify a password in the ‘Enter SA Password’ field and type the password again in the ‘Confirm SA Password’ field (it is suggested that this password is set to ‘NMYSBH’*). Select the ‘OK’ button.

7. At the ‘Backward Compatibility Checklist’ screen ensure that the option ‘Enable cross-database ownership chaining for all databases (not recommended)’ is not selected. Ensure that the option ‘Upgrade Microsoft Search and apply SQL Server 2000 SP3 (required)’ is selected. Select the ‘Continue’ button.

8. At the ‘Error Reporting’ screen select the option ‘Automatically send fatal error reports to Microsoft’ if you wish SQL Server error information to Microsoft. Select the ‘OK’ button.

9. At the ‘Start Copying Files’ screen select the ‘Next’ button. Service pack 3 will then be applied.

For further information regarding SQL Server 2000 service pack 3 please read ‘sp3readme.htm’ supplied as part of the service pack installation.
• *CCC version 3.0.26 and CCM version 3.1.15 installations contain an enhanced database installer that caters for when the sa login password is set to NMYSBH. If an earlier version of CCC/CCM is installed, going to being installed or in cases where the sa login password is not set to NMYSBH, the sa login password will need to be removed before the install is run and then can be reset once the install has completed.
In CCC version 3.0.34 and CCM version 3.1.16 the database installer prompts for the sa login password, if it is unable to login to the database server.


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