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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

EMEA IP Office Technical Tip
021: Accessing VoiceMail Systems using the iPhoneManager
Release Date: 2nd June 2003

When using the iPhoneManager ONLY the number keys on your keyboard will send out DTMF tones.

Example Scenario:

When accessing the Audix voicemail to listen to a message, if you wish to delete that message you are instructed to press *D. In order to do this you must look to see what number is normally shared with that alpha numeric character on a telephone Keypad, and then on your keyboard press the corresponding numerical digit. For this example that would be *3 vs. *D.

Additional Note: This ONLY applies to the iPhoneManager, if you are running the PhoneManager Lite or Pro versions NO DTMF digits are sent out through key presses on the computer keyboard.


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