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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
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EMEA IP Office Technical Tip
023: SMDR logging tandem calls
Release Date: 2nd June 2003

When making an external call that has been account coded, if the user places that first call on hold and makes a second outgoing call to an external number, the user will also need to account code the second call they make in order for the SMDR logger to log both calls correctly with account codes.

The reason for this is that the SMDR call logging application is based upon the CCC Delta Server, when this kind of scenario occurs the Delta Server simply sees two separate outgoing calls, not related. This is not viewed as 2 separate call segments but 2 distinct calls, which are logged individually and is why both calls would need to be account coded by the user.

 

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Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

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