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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
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EMEA IP Office Technical Tip
025: Hot Phone Feature
Release Date: 9th July 2003

An issue has been discovered in the field with the following call scenario using the “Hot Phone” feature:-

Hot Phone – dials a Hunt Group.

A Hunt Group member forwards all Hunt Group calls to an external number.

This presumes that the default Short Code entry ‘?‘ routes the call to the PSTN.

When the Hot Phone goes off hook, the call will not reach the PSTN due to the default wild card entries in the User and System short codes; once the call reaches the group member with the ‘forward Hunt Group calls’ feature enabled, the call routes back to the original short code within the Hot Phone user tab. This will create a permanent loop until the call is disconnected.

In order to avoid this situation, the following Short Code needs to be added to the System.

 

IAvaya IP Office

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Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

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