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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

EMEA IP Office Technical Tip
035: IP Office Incoming Call Routing Enhancements
Release Date: 23 December 2003

The IP Office 2.0 GA release added some Incoming Call Routing Enhancements. The Incoming Call Routing form now allows a fallback extension or group to be selected. This allows the system to route the call to the selected fallback if the primary target is busy and
does not have voicemail configured.

If you select a group for the fallback destination and then merge the configuration back into the system there is the possibility that the system may reboot.

To overcome this there is a new IP Office Manager.exe 4.0(17) available for download at https://emea-businesspartner.avaya.com. Alternatively, when you want to select a group as the fallback destination you can manually enter the group number into this field to
prevent any issues.




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Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya


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