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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

EMEA IP Office Technical Tip
037: The use of Absent Messages with PhoneManager Pro
Release Date: 21 April 2004

Currently supported versions of PhoneManager support the use of ‘absent messages’ where the user can specify one of a series of messages, then enter a text string to personalize these messages.

For example:-

Message - ‘On Holiday until’
Message text – ‘12th June 2008’

This functionality provides a user with a quick method of providing information to other internal callers, who can then better judge whether or not to leave a message or to contact a colleague instead.

PhoneManager uses TFTP messages to retrieve the absent message and associated text from the IP Office.

The TFTP message is stored as a comma separated variable in the IP Office. If the absent message includes a comma, it will corrupt the TFTP message, and cause the PhoneManager to change from ‘Pro’ to ‘Lite’ mode.

The use of commas in absent text messages should therefore be avoided.



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