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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

EMEA IP Office Technical Tip
040: Citrix Support For PhoneManager Pro
Release Date: 27 April 2004

Avaya SMBS has completed testing with PhoneManager release 2.0/2.1 in a Citrix environment. Please note that we have only tested on a UK-specification Citrix server, so we cannot guarantee compatibility with other versions of Citrix. The following functionality
has been confirmed:

Features supported:

• PhoneManager Lite and PhoneManager Pro support
•Outlook, Goldmine and Maximizer screen-pop support (no ACT! support)
•Call recording and visual mailbox access to VoiceMail Pro

Features NOT supported:

iPhoneManager Pro, i.e. PhoneManager in VoIP mode (due to the inability to allow upstream audio on a Citrix Server with Client Audio Mapping)
Play sounds function (some support is possible if the -nosoundcheck line command option is used and the client machine has an audio card correctly mapped. However some delay in playing of the sound may be experienced.)

No other IP Office User CD applications have been tested on Citrix.



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