VoIP PBX Carroll Communications is an authorized Avaya business partner
  IP Office Platform
  Carroll Communications Home
  Avaya IP Office 500
  IP Office 406 r2
  IP Office 412
  Avaya IP Office Telephones
  Avaya Voice Mail Pro
  Phone Manager Pro
  IP Office Manager
  IP Office Soft Console
  Avaya Conferencing Center
  Compact Business Center
  Short Codes
  Avaya Data Networking
  IP Office Expansion Modules
  IP Office Licenses
  Centrales Telefonicas
  Voice over IP Phone Systems
  IP Office 403

Business VoIP PBX
Telecommunications Consulting
Phone Locale Settings
IP Office Tek Tips
Phone System Quote
 
Panasonic Headsets
Tek Tips 100-200
IP Office telephone systems
about us | phone equipment | voip solutions | avaya partner acs telephone systems | site map | contact us

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
732-280-3200
   

EMEA IP Office Technical Tip
042: Voicemail Generated “Still Queued” Messgages Not
Output If Huntgroup Name Exceeds 12 Charachters
Release Date: 16 July 2004

The Manager field for creating a HuntGroup name is 15 characters long. This therefore means that HuntGroup names can be from 1 to 15 characters in length.

The Voicemail “queued message” field (which is an internal variable and is not user accessible) is 32 characters long. The message format is of the form:-

$ACD Transfer_Type;HuntGroup_name,Queue_Position,eta;

Therefore, for a Still-Queued ACD Transfer type you get the following:-

$StillQueued;HuntGroup_name,24,60;

So of the 32 characters available:-

1 is used for the "$"
11 are used for the ACD Transfer_Type [StillQueued]
1 is used for the ";" separator
1 is used for the first "," separator
2 are used for the Queue_Position [24]
1 is used for the second "," separator
2 are used for the eta [60]
1 is used as the final ";" string terminator

This leaves [32-20] 12 characters for the HuntGroup name.

The result of this is that the “Queued” message is played in place of the “StillQueued” message.

Note that this can be easily verified by using the Call Status application to monitor the calls queued.

In the instance when the “Queued” message is to be output the Voicemail message takes the format:-

$Queued;HuntGroup_name,24,60;

So of the 32 characters available:-

1 is used for the "$"
6 are used for the ACD Transfer_Type [StillQueued]
1 is used for the ";" separator
1 is used for the first "," separator
2 are used for the Queue_Position [24]
1 is used for the second "," separator
2 are used for the eta [60]
1 is used as the final ";" string terminator

This leaves [32-15] 17 characters for the HuntGroup name – which is more that the 15 allowed in the Manager so no problem occurs.

 

IAvaya IP Office

1-800-429-0077

Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

about | avaya voice mail | avaya one x quick edition | Philadelphia phone systems | vm pro | contact us
PO BOX 186 Spring Lake, New Jersey 07762
1-800-429-0077 ::: 732-280-3200
copyright 2008 CarrollCommunications.com All Rights Reserved.