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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

EMEA IP Office Technical Tip
043: Clearing The IP Office Alarm Log
*Release Date: 10 May 2004

There are two ways in which the IP Office Alarm Log can be cleared.

1. Via the DTE port
2. Via the SysMon Application

Method 1: Clearing the Alarm Log via the DTE Port

Note that this method of clearing the IP Office Alarm Log can be used on all 2.0 and 2.1
GA, and Maintenance, releases.

Access to the DTE port requires a serial cable wired as shown below using D-type plugs.

The DTE port on the IP Office Control Unit may be either 25-pin or 9-pin.

IP Office 25-pin IP Office 9-pin Signal PC 9-pin
2 3 Receive Data 3
3 2 Transmit Data 2
4 7 RTS 7
5 8 CTS 8
6 6 DSR 6
7 5 Ground 5
8 1 DCD 1
20 4 DTR 4
22 9 RI 9

You also require an asynchronous terminal program such as HyperTerminal. Configure
this for operation via a PC serial port, as follows:

• Bits per second: 38,400.
• Data bits: 8.
• Parity: None.
• Stop Bits: 1.
• Flow Control: None.
• Settings | Emulation: TTY or VT100.

Attach an appropriate serial cable between the PC and the DTE port on the IP Office Control Unit.

Start the terminal program on your PC.

Ensure that it has been setup as listed in DTE Port Settings above. (Note that within a HyperTerminal session the current settings are summarized across the base of the screen.)

Power on the Control Unit while pressing the escape key [Esc] every second on the PC Keyboard until you get a Loader message similar to the following :-

P2 Loader 0.7 (4MB-2xLV160 Flash-120nS SDRAM-10) CPU Revision 0x0501 4.

To ensure that you have two way communications with the IP Office enter: at <CR> (where <CR> Means press the Enter or Carriage Return key).

The Control Unit should respond with - OK.

To enter Debug mode enter the command: at-debug <CR>

The Control Unit should then respond with something similar to:

<IP Office Manager Version 0.2>
Fri 23/4/2004 14:22:50, Hello>

To list the current alarms enter the command: alarm <CR>

The Control Unit should respond with something similar to:

Max # Alarm log entries=20 (FILL-AND-STOP)
23/04/2004 14:23:20 IP 401 NG 2.1(11) <TLB Data Error> CRIT RAISED
address=00000050 d=4 pc=ff517720 ff60640c ff5009f8 ff6323c0 ff632394 00000000
# Alarm log entries in use=1
Fri 23/4/2004 14:24:44, Hello>

To clear the alarm log enter the command: alarm clear <CR>

The Control Unit should respond with something similar to:

Max # Alarm log entries=20 (FILL-AND-STOP)
# Alarm log entries in use=0
Fri 23/4/2004 14:24:54, Hello>

To exit Debug mode enter the command: localta <CR>

The Control Unit should respond with:

Fri 23/4/2004 14:25:26, Hello>

Disconnect the serial cable between the PC and the DTE port on the IP Office Control

Close the terminal program session.

Method 2: Clearing the Alarm Log via the SysMon Application

Please note:
• This method of clearing the IP Office Alarm Log can ONLY be used 2.1 GA, and Maintenance, releases of IP Office Control Unit software or above.
• The SysMonitor must be version 4.1(11) or above.

Run the SysMon application.

Note that if the SysMon has been run before it will attempt to connect will the system which is monitored previously. If you want to monitor a different system do the following:

• Select File and then Select Unit or click the blue IP Office icon on the Toolbar.
• Enter the IP Address and Password (see below) of the IP Office Control Unit you want to monitor.
o Within the System form of Manager it is possible to set a specific Monitor
Password for Monitor access to an IP Office system.
o If the IP Office doesn't have a Monitor Password set, Monitor uses the IP Office's system Password.
• Ensure that the Control Unit Type is set to IP400.
• Click on OK.
When the SysMon connects to an IP Office it outputs some basic information about the IP Office system to which it has connected. This will be similar to the following:

********** SysMonitor 4.1 (11) **********

********** contact made with at 14:23 23/4/2004 **********

********** System ( has been up and running for 22secs(22649mS) **********

1mS PRN: Monitor Started IP= IP 412 2.1(11)
VMAIL=1(VER=2 TYP=1) CALLS=16(TOT=1328)
46mS RES: Fri 23/4/2004 15:08:12 FreeMem=18743616(25) CMMsg=9 (9) Buff=200 835 999 1658
3019mS PRN: ALARM: 18/03/2004 13:07:56 IP 412 2.1(8) <Program Exception> CRIT RAISED
addr=00000000 d=5 pc=00000000 0082eef0 0094d780 00a13250 00a13638 00a0cb3c
3019mS PRN: ALARM: 22/04/2004 07:26:44 IP 412 2.1(11) <Program Exception> CRIT RAISED
addr=00000000 d=5 pc=00000000 0095dfe0 0095e278 008b0570 008b0734 008b07b8
3019mS PRN: ALARM: 22/04/2004 07:26:46 IP 412 2.1(11) <WATCHDOG> CRIT RAISED addr=00000000
d=0 pc=00000000 01e75750 01f983d4 0095e278 00000001 01e757f8

The lines in blue above are only output if there are Alarms stored in the IP Office Alarm

These Alarms can also be viewed on the SysMon by selecting the Status/Alarms option.
This will then open the SysMon Alarm Log window and any Alarms Office’s Alarm Log table will be displayed, as in the example that follows:

To clear the Alarm Log you simply click/select the “Clear Alarm Log” button in the Alarm Log window. This sends a command to the IP Office Control Unit that erases all the entries in its Alarm Log table.


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