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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
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EMEA IP Office Technical Tip
048: CCC v4.0: Duplicate information within Line form may cause
incorrect historical information
*Release Date: 06 October 2004


Issues within CCC historical reporting may be experienced when the customer configuration has been configured with duplicated information.

In this example, the clips below show a customer configuration with two PRI circuits. If the “Telephone Number” fields are populated with duplicate information, this may cause fewer calls to be counted within the reports. This applies to any line type.

To overcome this issue, please ensure that any information entered into these fields is unique.


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