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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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EMEA IP Office Technical Tip
051: Restricting Users from Dialling External Numbers
*Release Date: 20 October 2004


A new feature, “User Restrictions,” was introduced in IP Office 2.1 core software. Feedback from the field has identified the need to clarify how to use these call restrictions for individual users.

Please beware that when using “User Short Codes” to restrict outbound dialling, the user can override the call barring.
This can be achieved by the user dialling the prefix digit to dial outbound, and then waiting for the dial delay timer to expire.
The User then receives dial tone and can override the user short code restrictions.

To overcome this issue, the new “User Restrictions” feature in v2.1 should be applied.

The "User Restrictions" can be found in the Manager\Main Configuration tree.

When “User Restrictions” are applied to the user, the Manager\ System\ Telephony ”Dial Delay Time” will NOT be invoked.

The user has to dial digits and pass through the User Restriction Short Codes before the Dial Delay Timer is invoked.


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