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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
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EMEA IP Office Technical Tip
061: Short Code Modifications for Label-less Terminals
*Release Date: 11 April 2005

Introduction

With the introduction of the 54XX and 56XX series terminals, all buttons can be labeled or re-labeled with the on screen display settings and do not require paper labels. This also brings to light the fact that most end-users want to have understandable labels on
the terminals. This can require more programming than prior terminals, because *17 will need to be re-labeled to ‘Voicemail’.

The Solution

By creating new Short Codes on the IP Office you can eliminate the need to re-label these buttons.

On the User tab, instead of programming a Dial *17 button, it is possible to add a button
like this:-

Knowing that all Short Codes must be unique within the system and also must not be the same as Hunt Group or User names, dashes and underscores may be used when naming your Short Codes.

It is recommended that Short Codes follow a similar naming convention as the following
examples to eliminate possible issues with overlapping in naming on the system:-
Page_Overhead
Page-Group
AllPage
StationPage
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