VoIP PBX Carroll Communications is an authorized Avaya business partner
  IP Office Platform
  Carroll Communications Home
  Avaya IP Office 500
  IP Office 406 r2
  IP Office 412
  Avaya IP Office Telephones
  Avaya Voice Mail Pro
  Phone Manager Pro
  IP Office Manager
  IP Office Soft Console
  Avaya Conferencing Center
  Compact Business Center
  Short Codes
  Avaya Data Networking
  IP Office Expansion Modules
  IP Office Licenses
  Centrales Telefonicas
  Voice over IP Phone Systems
  IP Office 403

Business VoIP PBX
Telecommunications Consulting
Phone Locale Settings
IP Office Tek Tips
Phone System Quote
Panasonic Headsets
Tek Tips 100-200
IP Office telephone systems
about us | phone equipment | voip solutions | avaya partner acs telephone systems | site map | contact us

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

EMEA IP Office Technical Tip
062: Blank Incoming Call Routes
*Release Date: 11 April 2005

It has come to the attention of Avaya SMBS Support that in several cases, the default incoming call route has been deleted from the configuration by the either the maintainer or the end-user and not replaced by a similar call route.

The purpose of an incoming call route is to allow for calls that do not have an incoming number specified to be routed to a ‘catch all’ address.

If an incoming call route for this purpose is not specified, these calls cannot be routed, and the caller will hear busy tone.

If an incoming call route with a blank incoming number and blank destination is specified, incoming external calls may be routed externally, as the lack of a specified destination means that the incoming number will be checked against the system
shortcode list.

For a default system, with a dial shortcode of ‘?’, the incoming number will be passed to the system shortcode list, and may be rung externally.

For this reason, it is recommended that the default incoming call route with a blankincoming number field not be deleted, and that a valid on switch destination be set.

Avaya IP Office


Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya


about | avaya voice mail | avaya one x quick edition | Boston phone systems | vm pro | contact us
PO BOX 186 Spring Lake, New Jersey 07762
1-800-429-0077 ::: 732-280-3200
copyright 2008 CarrollCommunications.com All Rights Reserved.