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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

EMEA IP Office Technical Tip
063: Correction to R2.1 and R3.0DT “Using Fallback Service Help”
*Release Date: 23 June 2005

Using a Fallback Service

A Fallback Service provides an alternative route while a Service is in Fallback. For example, you may wish to connect to your ISP during working hours and at other times take advantage of varying call charges from an alternative ISP. You could therefore set up one Service to connect during peak times and another to act as fallback during the cheaper period.

You need to create an additional Service to be used during the cheaper period and select this service from the Fallback Service list box (open the Service form and select the Fallback tab).

If the original Service is to be used during specific hours and the Fallback Service is to be used outside of these hours, a Time Profile can be created. Select this Time Profile from the Time Profile list box. At the set time the original Service goes into Fallback and
the Fallback Service is used.

A Service can also be put into Fallback manually using short codes, e.g:-
• Put the service "Internet" into fallback
• Short Code: *85
• Telephone Number: "Internet"
• Line Group ID: 0
• Feature: SetHuntGroupNightService

• Take the service "Internet" out of fallback

• Short Code: *86
• Telephone Number: "Internet"
• Line Group ID: 0
• Feature: ClearHuntGroupNightService

Please note that the Help Text that accompanies the R3.0 GA release will be corrected with the next maintenance release.

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