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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
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EMEA IP Office Technical Tip
065: PhoneManager Pro within a Citrix environment
*Release Date: 23 June 2005

When using PhoneManager Pro in a Citrix environment it has been observed that the application can appear to become unavailable.

It is important that the feature “Hide on Close” is disabled. It has been noted by Technical Support that when the Taskbar is disabled or hidden from view on the Citrix server and a user closes PhoneManager Pro with “Hide on Close” enabled it will put the application into the System Tray of the server. If this occurs, with the taskbar hidden or disabled the users will not be able to access the application.

It must also be noted that the minimum display level for PhoneManager Pro is now 16bit colour depth. Prior to Version 2.1 software the colour display supported a minimum of 256 colours however with the introduction of different application skins this has been changed to a minimum of 16bit.


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Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

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